RFM Preferred Seating products are engineered to provide many years of use under normal conditions when cared for properly. Normal conditions are defined as an office environment during a single shift consisting of 8-hour days, 5 days a week for a user weighing 300 pounds or less. Products manufactured by RFM carry the following limited lifetime warranties to the original purchaser:

  All ergonomic, task & conference chairs: Lifetime warranty on cylinder, 12 years on all other parts.
  All Multi-Shift, Nurse’s Station and BT chairs: 7 year warranty on all parts.
  Metro series big and tall chairs: Lifetime warranty on cylinder, 7 years on all other parts.
  All guest, lobby, and fully upholstered conference chairs: Lifetime warranty on all steel and wood frames, 5 years on all other components.
  Mesh chairs: 5 years on all components.

To make claim under this warranty, the claim must be processed through the original dealer of purchase. The dealer will inspect for warranty qualifications and must obtain a return material authorization (RMA) number from RFM. RFM shall provide, at our option, parts, replacements or monetary adjustments. Labor is not covered under warranty. The warranties indicated above are the only warranties made by RFM and no other warranties expressed or implied are given on products manufactured by RFM.

The return of products will NOT be accepted without an RMA number issued by RFM Customer Service. All returned products must be protected to prevent damage in transit and shipped pre-paid.

Warranty PDF